With three online shops douglas.lt, douglas.lv, douglas.ee, complementing their extensive network of physical stores, Douglas required a robust and flexible search solution to enhance their omni-channel strategy and improve customer satisfaction. LupaSearch's search solution has proven invaluable for Douglas, meeting their specific requirements. By effectively addressing challenges such as search flexibility, attribute customization, internal product ID search, and compliance with the Omnibus Directive, LupaSearch has significantly improved both Douglas' internal operations and customer satisfaction. Douglas continues to benefit from LupaSearch's robust capabilities, reinforcing its position as one of Europe's leading cosmetics and perfume retail chains. As Douglas evolves, LupaSearch will remain a critical partner in their journey towards providing an exceptional customer experience. More about this here: https://www.lupasearch.pl/case-studies/douglas/