With three online shops douglas.lt, douglas.lv, douglas.ee, complementing their extensive network of physical stores, Douglas required a robust and flexible search solution to enhance their omni-channel strategy and improve customer satisfaction. LupaSearch's search solution has proven invaluable for Douglas, meeting their specific requirements. By effectively addressing challenges such as search flexibility, attribute customization, internal product ID search, and compliance with the Omnibus Directive, LupaSearch has significantly improved both Douglas' internal operations and customer satisfaction. Douglas continues to benefit from LupaSearch's robust capabilities, reinforcing its position as one of Europe's leading cosmetics and perfume retail chains. As Douglas evolves, LupaSearch will remain a critical partner in their journey towards providing an exceptional customer experience. More about this here: https://www.lupasearch.pl/case-studies/douglas/
LupaSearch helps eCommerce stores deliver faster, smarter product search & discovery - and boost sales.
LupaSearch is an advanced AI-powered search and product discovery solution designed specifically for eCommerce. It helps online stores connect shoppers with the right products - quickly, intelligently, and intuitively - turning search into a high-converting, user-friendly experience.
Key Features of LupaSearch:
- Speed and performance: Instant results, even with large product catalogs
- Natural Language Processing (NLP): Understands colloquial queries, typos, and diverse phrasing
- Autocomplete and suggestions: Real-time intelligent hints as users type
- Personalised recommendations: Based on a user’s shopping history and browsing behaviour
- Advanced filtering and faceting: Intuitive navigation with dynamic filters
- Visual search: Allows searching via images instead of long, complex phrases
LupaSearch shortens the path from query to purchase. Its algorithms not only match results precisely but also suggest complementary products, increasing cart value. Thanks to semantic analysis and user behaviour tracking, the search engine becomes more like an intelligent assistant — not just a text box.
LupaSearch integrates with all major e-commerce platforms (IdoSell, PrestaShop, Magento, Sylius, WooCommerce, etc.) and custom-built solutions. Its flexible API and ready-to-use plugins enable quick deployment regardless of store size. The expert team provides full support — from needs analysis and integration to ongoing optimization of search performance.
"Simple, easy to use dashboard lets you be more involved, analyze results and do desired changes here and now. All processes are oriented to the main goal - perfect user experience and ability to match search queries with expected results."
Use Cases
"LupaSearch has solved Shipzee's search problems with the shopping area. Our users can finally use an intuitive search. The search integration was smooth, and the LupaSearch team is always there for us" - Mantas Baliūtis (Shipzee CTO). The implementation of automatically generated search suggestions now allows Shipzee to return the most relevant products that best match the user’s search query. When installing e-commerce search, some improvements were also made to the e-shop. These significant improvements contributed to the increase in sales. This update translated into a sharp search conversion rate increase compared with the previous Shipzee search. With such a custom-tailored search integration, Shipzee can provide a better search experience for their customers, increase their satisfaction, and therefore expand their revenue fast and sustainably.